Infrastructure Engineering and Operational Excellency

eBisLogic consultants have extensive experience in developing  information systems that create strong global business impact thru Business Process Management (BPM) aligned to ITIL framework, change management and Service Level Agreements.  Our Infrastructure engineering and operation services are:

IT Operation Excellence:  IT adds value not by supplying technology but supplying a messaging service that provides rapid and effective sharing of information. IT must embrace the idea that IT is a service organization whose primary mission is supporting the business. eBisLogic consultants are experienced and certified ITIL practitioners. We are subject matter experts in the operations assessment, implementation of ITIL and IT Service Management to achieve Service Management Capability Maturity Level.

Data Center expansion to ensure World-Class Operations Excellence: Data Center consolidation and build-out of multiple data centers globally providing high availability to mission critical business applications and to support company’s strategic direction toward business continuity planning (BCP), and disaster recovery (DRP).  Design, and Implementation of storage infrastructure solutions - SAN, and NAS

Global Network Infrastructure solution: Design and implementation of enterprise level LAN, WAN, VPN and Extranet infrastructure solutions using Cisco, Juniper, Checkpoint, and RSA products. Conversion of old voice and data network globally with new technologies, VoIP and WiFi. Development and implementation of connectivity portfolio model with partners, suppliers, customers, and remote corporate offices with complete risk analysis and elimination of security exposures.

Global Management and Operation support: Deployment of integrated set of security monitoring tools for enterprise infrastructure including outsourced systems and co-located facilities, like data center, suppliers and managed service providers thru SAS 70 attestation. Assistance in selection of Network Operation Center (NOC) vendor and ensured Global Operational Excellency thru capacity planning, and improved continuity of services measured by KPI metrics.  

Enterprise E-mail Architecture and virus protection: Design and implementation of globally distributed and redundant email architecture with spam control, virus protection, and content filtering solution to guard against the non-business browsing.

Global Firewall Management Solution: Design and implementation of Distributed Internet Access (DIA) throughout all the international locations to support e-business expansion. Deployment of Global Firewall Management solution with complete security and trust model.

Mergers & Acquisitions: Extensive expertise in M&A due-diligence and end-to-end integration services using our proven methodology. Managed integration road-maps with executive management for newly acquired companies in Germany, Japan, England, Israel, and the U.S. Balanced judgment and strict compliance with corporate confidentiality required at the highest levels to manage M&A integration.

Core Intranet Infrastructure solutions:  Design and Implementation of network services,  LDAP, Active Directory, DNS, DHCP, Radius, TACACS and  WINS.

Electronic Medical Record(EMR) solution: IT has become a critical part of running, growing and transforming healthcare delivery around the world. Helping IT and medical informatics leaders in these efforts remains the core focus of eBisLogicís healthcare practice. Our proven business centric approach helps Care Delivery Organizations (CDOs) to meet critical infrastructure and security compliance and privacy needs while improving service levels, and managing both growing demand and cost through:

  • Information life cycle management including data retention and data storage issues
  • Analysis of the CDO practice and recommendation of the best integrated EMR solution including training for the medical support staff
  • HIPAA compliance and SAS-70 certification
  • Provisioning of secured wireless and mobile solutions
  • Long-term unified communications strategies
  • Leveraging clinical, administrative and BI applications to provide data-driven decision making to doctors


For more information or to schedule a meeting to review our Infrastructure COE charter and services,  please send an email to